The CCTS Library has a a few new books available.
Kotter JP.Leading Change. Harvard Business School Press, Cambridge, MA, 1996.
Kelly DL. Applying Quality Management in Healthcare: A Systems Approach. 2nd edition. Health Administration press, Chicago, IL, 2007.
Bate P, Mendel P, Robert G. Organizing for Quality: The improvement journies of leading hospitals in Europe and the United States. Radcliffe, Oxford, 2008. Foreward by Don Berwick.
The library is located next to FRED (The Facilty for Research and Education Discussion, aka Small Conference Room) in Courtyard S455. To borrow a book, please write your name and the date on the index card and leave the card on the shelf with the others.
Anybody have any comments about these books?
Monday, October 5, 2009
Subscribe to:
Post Comments (Atom)
Posts
I realize the end of cycle money has been spent already, but one book suggested by Connie that might be worth having on the shelf in the future is:
ReplyDeleteThe Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, by Keyte & Locher (ISBN:1563273012 for the paperback).
I recommend this because it seems like many of the clinical processes are admixtures of both production processes (stepwise mechanics of care and related logistics) and service processes typical of business "operations" - the value stream entails both product, process and service. Much of the latter is tacit and tied up in the learned experience, knowledge and education of the professionals involved. The book is oriented toward helping illustrate and learn mapping of how value is added through processes that are less "production" and more intangible or service-oriented, and so it should be helpful w/clinical value-stream mapping.
Good idea - We'll get it.
ReplyDelete