As requested...
Keyte B, Locher D. The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes. 2004.
Weick KE, Sutcliffe KM. Managing the Unexpected: Resiliant Performance in an Age of Uncertainty. 2nd edition. 2007.
The library is in Given Courtyard S455, next to FRED. You may borrow books by signing and dating the card in the book and leaving the card on the card pile.
Monday, October 19, 2009
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