Present: Abby Crocker, Ben Littenberg, Connie van Eeghen, and three guests from our affiliate hospital in Danbury, CT
1. Round Table: Welcome to our guests; introductions all around.
2. Connie’s Presentation
a. Connie provided a two page overview of a 90 minute presentation she has been invited to give to the Northern New England American Healthcare Executives annual regional conference over lunch during their last conference day in November. She presented the first third of that presentation; excellent feedback followed including:
i. Move presentation to more visual images; fewer words. This includes images of where the listeners imagination should be welcome to go, like a real “battlefield.” Find images that represent the “fact,” not the words that explain the fact.
ii. Don’t make a story longer than necessary; “visiting professor” is sufficient rather than the full background of the source of a story. Do add details that fill out the story: did the staff have high school diplomas?
iii. Move more quickly to the “after” message: what difference did “Lean” make? What changed? Get to the conclusion.
iv. Acknowledge the questions in the listener’s mind: what’s the staff time? The investment? How is this different that FMEA or PDSA or TQM?
v. Consider a case study with a well documented outcome.
b. Many thanks to all for your time and input!
3. Next Workshop Meeting(s): Friday, 11:00 a.m. – 12:00 p.m., at Given Courtyard Level 4
a. Oct 29: Rodger: data presentation issues for a paper
b. Nov 5: Abby?
c. Future agenda to consider:
i. Rodger: Mixed methods article; article on Behavior’s Influence on Medical Conditions (unpublished)
ii. Future: Review of different types of journal articles (lit review, case study, original article, letter to editor…), when each is appropriate, tips on planning/writing (Abby)
iii. Future: Informed consent QI: Connie to follow up with Nancy Stalnaker, Alan Rubin will follow up with Alan Wortheimer or Rob McCauly
iv. Kairn will ask a librarian to join us for selected issues
4. Fellows document – to be reviewed in the future. We trialed Wednesday meeting times, which started May 5, 2010 and continued until August 25, 2010. We returned to Friday meetings on Sept 3, 2010
Recorder: Connie van Eeghen